Terms & Conditions

LukeAIs Provider App — Terms and Conditions

Owned and operated by Two Doves Harvest LLC • Version 2025-10-03

1. Acceptance of Terms

By accessing or using the LukeAIs provider application (the "Service"), you agree to be bound by these Terms and Conditions (the "Terms"). If you do not agree, do not use the Service.

2. Who May Use the Service

The Service is intended for licensed healthcare professionals and their authorized staff. You represent and warrant that you (a) are duly authorized to use the Service for clinical or administrative purposes, (b) will comply with applicable federal and Florida law, including Florida patient privacy and professional practice requirements, and (c) will not use the Service to provide direct medical advice to patients.

3. No Medical Advice; Provider Responsibility

Outputs generated by the Service, including dictations, transcripts, and note analyses, are for informational support only and do not constitute medical advice, diagnosis, or treatment. You are solely responsible for verifying accuracy and exercising professional judgment. You must review, edit, and approve any clinical documentation before it is used in patient care.

4. HIPAA and Privacy

You are responsible for ensuring that your use complies with HIPAA and Florida privacy laws. If a Business Associate Agreement (BAA) is required, you must execute one with Two Doves Harvest LLC prior to using PHI in the Service. Our Privacy Policy describes how personal information is processed—please review it before use.

5. Permitted and Prohibited Uses

Use the Service only for lawful, professional purposes. Do not upload content that violates patient privacy, intellectual property, or other rights. Do not attempt to reverse engineer, interfere with, or misuse the Service. Do not use the Service in any manner that could harm patients or the public.

6. Accounts and Security

You are responsible for safeguarding credentials and access. You must promptly notify us of any suspected unauthorized access. You will not share accounts except as permitted by your organization’s policies.

7. Subscriptions, Billing, and Cancellation

Access may be provided on a subscription basis with automatic monthly renewal until cancelled. Under our soft cancellation model, cancellations take effect at the end of the paid period; access remains active until that date. Fees are non-refundable except as required by law. Additional limits or fair-use policies may apply.

8. Data; Storage; Retention

You are responsible for export, retention, and deletion of your data consistent with your legal obligations. We may implement retention windows, archival, or deletion consistent with our policies. Do not store the Service as the sole repository of clinical records.

9. Intellectual Property

The Service, including software and content, is owned by Two Doves Harvest LLC and its licensors. We grant you a limited, revocable, non-transferable license to use the Service in accordance with these Terms.

10. Feedback

You may provide feedback or suggestions. You grant us a royalty-free, worldwide, transferable license to use such feedback to improve the Service without obligation to you.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL TWO DOVES HARVEST LLC BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless Two Doves Harvest LLC and its affiliates, officers, employees, and agents from and against any claims, losses, or liabilities arising out of your use of the Service, your breach of these Terms, or violation of law or third-party rights.

14. Florida Law; Venue

These Terms are governed by the laws of the State of Florida, without regard to conflicts of law principles. You consent to exclusive jurisdiction and venue in the state and federal courts located in Florida for any dispute not subject to arbitration. If you prefer arbitration, please contact us to agree a mutually acceptable process.

15. Electronic Communications and Signatures

You consent to receive notices and to transact electronically. Your clicking "I Agree" constitutes your electronic signature under applicable federal and Florida law.

16. Suspension and Termination

We may suspend or terminate access for violations of these Terms, suspected misuse, or to comply with law or protect users. Upon termination, your rights under these Terms cease immediately.

17. Changes to the Service and Terms

We may update the Service and these Terms from time to time. Material changes will be posted within the app or via email where available. Continued use after changes constitutes acceptance. We may require re-acceptance upon material updates.

18. Contact

Two Doves Harvest LLC — Contact: support@lukeais.com. Please contact us for BAAs, security questionnaires, or legal process.

Effective date: 2025-10-03